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Cancellation policy

(Effective from [Insert Date])

At Zestye, accessible via www.zestyefood.com, we aim to ensure a seamless and satisfactory experience for our users. Our cancellation policy outlines the terms and conditions for canceling orders on our platform.

1. Order Cancellation by Customers

1.1 Before Order Confirmation:

  • Customers can cancel their order anytime before it is confirmed by the restaurant. No cancellation charges will be applicable in this case.

1.2 After Order Confirmation:

  • Once the order is confirmed by the restaurant, cancellation may not be possible. However, if a cancellation request is approved by the restaurant, applicable charges, including preparation costs, may be deducted before processing a refund.

1.3 Post-Dispatch Orders:

  • Orders that have already been dispatched for delivery cannot be canceled.

2. Order Cancellation by Zestye or the Restaurant

2.1 Reasons for Cancellation:

  • Zestye or the restaurant may cancel an order due to unavailability of items, high demand, technical issues, or delivery constraints.

2.2 Notification and Refunds:

  • In such cases, customers will be promptly notified, and a full refund will be issued to their original payment method or Zestye wallet.

3. Refund Policy

3.1 Eligible Refunds:

  • Refunds are processed for eligible cancellations as per the policy. The refund timeline depends on the customer's payment method:
    • Online payments: 5-7 business days.
    • Zestye Wallet: Instant credit.

3.2 Non-Refundable Cases:

  • Orders canceled after dispatch or due to incorrect delivery address provided by the customer will not qualify for a refund.

4. Contact for Cancellations

Customers can initiate a cancellation request via:

  • Zestye App: Navigate to the order details and select the cancellation option.
  • Customer Support: Call or email us at [email protected].

5. Modifications to the Policy

Zestye reserves the right to modify this policy at any time. Updates will be communicated via our platform and will take effect immediately.

For any queries regarding cancellations, feel free to reach out to our support team.

Thank you for choosing Zestye for your food delivery needs!
Team Zestye
www.zestyefood.com